Click the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu.Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.First, unplug the USB cable from the printer if present.
This should most likely help you install the HP drivers for your printer:
Let's try the steps below to perform a clean install. Or, does it generate some sort of log file that would point to where it crashes. If there is a list of what the utility is doing, then maybe I can manually do the steps and see what the problem is. I suspect this problem is also causing the crash of uninstall utility (crashes on step 10 of 12). I really think to make this work I need to solve why the installation of the drivers fail (as described in my original post). I am only using the windows drivers because I need to be able to use the printer when I have tried to install the drivers, I have deleted the printer from the windows printer list (actually, I've tried both - trying to install with the printer using the windows drivers and with it not installed - same result). Since I cannot install the HP drivers, I am using the generic windows 10 drivers for the printer, which I'm sure do not support scanning. When I manually enter the ip address of the printer, it says "specified device is not found". I suspect I am going to have to manually edit something, but I need to know what I have to change.ĭownloaded the HP Scan and Capture app. There seems to be something set somewhere that is causing the HP software (both uninstall and install) to crash. I have tried this as administrator, with no difference. The Unistall_L4 utility always crashes on step 10 of 12 of the Photosmart All in One uninstall, with the message "HP installer uninstall has stopped working". I have removed all HP software for the other printers in my network, run a register clean up utility (as suggested by another post on the HP forum), and run the HP uninstall utility Uninstall_L4 multiple times. It always crashes during the "checking system" part of the process (the next step would be "preparing system for installation".
I downloaded the latest driver software from the HP website and tried to install it. The printer is connected via hardwire ethernet.
Windows update is current, so I have the latest software versions. But, when it tried to install them, it crashed. The HP Print and Scan Doctor stated that the scan drivers were not complete and needed to be installed. It just appears that the drivers are not working. I can use a web browser to log into the printer and have a scan done from the browser, so the scan function does work. The print function works, just not the scanning. I had upgraded (?) to Windows 10 a while ago, but this was the first time I had tried to scan things. After my computer was automatically updated from Windows 7 to Windows 10, I discovered that my Photosmart C7250 printer could not scan to the computer, from either software on the computer or from the printer console.